Genesis Warranty Policy
We want to keep you riding! All of our products are protected for the original owner against failure due to a manufacturing defect by our warranty policy.
Our steel, aluminium and titanium frames as well as our steel and aluminium forks are all covered by a lifetime warranty.
Carbon fibre forks are covered for five years from the date of original purchase by the end user.
Genesis branded components are covered for two years.
In all cases, proof of purchase is required.
The Genesis warranty does not cover normal wear and tear, damage due to improper assembly or improper & infrequent follow-up maintenance. Installation of components, parts, or accessories not originally intended for or compatible with the bicycle as sold may also void the warranty. Damage or failure due to accident, misuse, abuse, or neglect is not covered along with labour charges for part replacements or changeovers.
Any item returned and approved as a defective item will be either repaired or replaced at the discretion of Genesis.
Components specified on a Genesis bike from a third-party brand are covered by the individual brand’s warranty terms. In case of an issue with a third-party component, your Genesis dealer should contact the local distributor for said third-party brand.
Raising A Warranty Enquiry
Your first point of contact should always be the original place of purchase. The retailer may also have a record of your proof of purchase should you be unable to provide it, however this is not guaranteed.
If your place of purchase is no longer available, your local Genesis dealer is best placed to assist you and can inspect the issue. You can use our Locator to find your closest Genesis dealer.
The Genesis dealer will carry out an initial inspection and liaise with the Genesis warranty & technical department.
The Genesis dealer with which you raise an enquiry remains your point of contact throughout the process.
We always aim to get our customers back on their bike as soon as possible. The timescale for completion of a warranty enquiry varies but your dealer is best placed to keep you up to date on progress and inform you of any action taken or a final decision.
In the event that your warranty enquiry is accepted, it is the original retailer’s responsibility to cover any associated costs incurred in getting you back on your bike. For example, workshop labour. If you raise your warranty enquiry through an alternative dealer, the original retailer is no longer responsible for costs associated with this claim.
If your warranty enquiry is handled by a dealer other than the original place of purchase then you are responsible for any associated costs incurred. The dealer will be able to advise you of any costs in advance.
If your warranty claim is unsuccessful, then you must cover any costs incurred.
Our warranty policy covers all of our products, no matter which country they were purchased in.