Frequently Asked Questions

Useful Links

Genesis Stockists -
Genesis Bikes -
Madison Genesis race team -

Bike Availability

All Genesis bikes are available to order through your local Genesis dealer. Please contact them for stock availability.

Steel frames - care instructions

Here you will find information on how to care for your steel frame. The PDF also outlines how to treat rust spots on different types of materials incuding stainless steel. Click here to download the care guide.

Bike Sizing, Geometry and Weight Query

Genesis geometries and weights are listed underneath each bike and frameset on our site. The best guide to finding the right size Genesis bike for you is to visit your local Genesis dealer and try a few out.

Mud Guards and Racks

Unfortunately we can’t specify if certain brands of mudguards/racks will be compatible on your Genesis bike. Your best option will be to talk to your local dealer or ask the mudguard/rack manufacturer. We did do a blog post regarding Genesis Cross bikes and rack/guard compatibility a while ago which can be found here:

Touch up/detail Paint

Unfortunately we do not stock replacement touch up paints for your Genesis bike. We would recommend heading down to your local car parts shop for the best colour match (they usually have the widest range). In most cases we will be able to supply a paint code that will be the closest, but not exact, to the original.

Genesis bikes from Walmart (US)

We are not the same Genesis as the brand of bikes which are available to buy through Walmart in the US. If you need to contact them you'll need to go through their website or contact the store that you purchased the bike from.

Genesis bikes from Austria

We are not the same Genesis as the brand of bikes made in Austria. If you need to contact them, their website is

Bike Registration

Due to multiple large online bike registration services we have taken our registration page down. We recommend noting down your frame number (located on the underside of the Bottom Bracket) and using one of the many online services available.

Warranty Query

All Genesis frames have a limited lifetime warranty and components are covered for one year from date of purchase - all to the original purchaser. Any part or frame failure that you would like to have inspected as a warranty case should be first dealt with by your local (and preferably your original) Genesis dealer. If there is a case then the aforementioned will be sent to us for further inspection and assessment. You must provide your proof of purchase to the dealer.

Genesis clothing and Madison Genesis Team Kit and Accessories

Visit the Madison Genesis website, or the Shop section on this site, to find all the Genesis and Madison Genesis Team kit and accessories to buy.

International Orders

Check the 'International Stockists' page to see if there is a Genesis dealer in your country. There are also a number of UK dealers that will ship overseas.

Custom Paint/Build

We do not offer a custom paint or build service. Some models are available as framesets if you are looking to build a truly unique Genesis bike.

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