Frequently Asked Questions

Here we have compiled a long list of the most popular questions we get asked. If you need more information, please contact us.

I want my own Genesis bike – where can I buy one?!

We believe in supporting your local bike shop! That’s why we have an extensive network of expert dealers who can help you get your perfect Genesis, whether you’re after a reliable tourer or your dream custom build.Find your local dealer here. You can also buy your new Genesis through Freewheel – your local bike shop online. You have the option to have your new bike delivered to your local dealer, or to your door.

Who are Freewheel?

We’ve partnered with Freewheel as a solution to offer Genesis bikes online whilst supporting local bike shops at the same time. Freewheel are essentially your local bike shop online. Each online sale supports the selected bike shop with a percentage of your sale, whether you choose to click & collect or get it delivered straight to your door. Please note that Freewheel currently only deliver within the UK at this time.

I’d love to test ride a Genesis – what’s the easiest way?

The best way to test-ride a Genesis is to contact your local Genesis dealer.

What warranty do I get with my bike?

All of your warranty questions are answered here!

How can I give my steel bike the love it needs?

All of our frames are ED Black coated so are protected from rust. You may find a small bit of surface rust here and there sometimes, especially during winter when the salt on the roads is high. This can be removed with some emery cloth and the area can be covered with clear lacquer to protect the area from further contamination. We’ve also got a care guide from the masters at Reynolds, which covers how to care for your steel frame, including treatment of rust spots. Click here to download the care guide

I’ve scratched my pride and joy… have you got any touch up paint I can fix it with?

Unfortunately we do not stock replacement touch up paints. However, we do have a list of nearest-match paint codes that you can download here. This is our complete known paint colour history - if it's not listed then unfortunately we do not have a reference colour available. All colours listed are a closest match, but not exact, to the original and ideally suited to touching up stone chips in discreet areas.

Can I get replacement decals for my bike?

We may be able to supply a digital file of the decal you need but you will need to prove you own the bike. Please email us at with photos.

What is the maximum tyre size for my Genesis?

We have listed the maximum tyre size each frame can take at the bottom of the bike specification pages.

Which mudguards, racks or bags are compatible with my Genesis?

It’s hard for us to specify if certain brands of mudguards/racks will be compatible on your bike as it depends on the model you have and your wants/needs. Your best option will be to talk to your local dealer or ask the mudguard/rack manufacturer.

What components will fit on my frame?

With so many different variables this is an impossible question for us to answer properly! Please do head over to your local Genesis dealer to talk through price points, intended use and of course compatibility with the rest of your set-up.

I’m trying to fix my bike, but have run into problems – can you give me some technical advice, or give me a technical walk through?

It’s really hard to give safe and accurate technical advice over the internet! We’d always advise going to your local Genesis dealer, where they can see the bike and diagnose any technical or mechanical issues that you’re having with your bike. If you have a warranty claim, they can handle that too.

I snapped my rear mech hanger, which one do I need to replace it with?

We now have a list of rear-mech hangers compatible with Genesis bikes – please visit your local dealer to order one.

Where can I get Genesis branded components?

Unfortunately we do not range Genesis branded components for after sale. Your local Genesis dealer may be able to source a spare.

Where can I find specs for older bikes?

Check out our catalogue archive dating back to 2010 here.

Bike Registration

We recommend noting down your frame number (located on the underside of the Bottom Bracket) and using one of the many online services available.

I'm not happy with the bike I purchased, what do I do?

We want to get it right: If you have purchased a bike from one of our dealers and feel that you are not satisfied, please return it to the dealer within 30 days. They will discuss the options available to you and quickly rectify the situation.

Do you have dealers outside the UK?

Genesis bikes are now widely available in many European countries - find your local dealer here.

Where are your bikes made?

All our bikes are designed at our HQ in Milton Keynes but we’re extremely proud to be able to use some expert workshops in Vietnam and Indonesia for production. All our frames are put together by hand in batches and then assembled before being shipped over to our warehouse.

Are you the same brand that can be found in the US?

We are not the same bike brand as the ‘Genesis Bikes’ that can be found in Walmart stores across the US.

I’m planning a trip/adventure, can I get support?

We’re always looking out for keen riders who are planning trips so we are open to receiving sponsorship proposals to consider. Email us at and we’ll be in touch.

How do you pronounce Croix de Fer?

Kroua de fair.

Is my Day One effected by the voluntary recall?

In 2019 Genesis became aware of a potential problem involving the durability of Samox AF-13 single speed chainsets, specified on certain Day One models. Full details of the voluntary recall can be found here.

Does Genesis offer finance on bikes?

Genesis do not offer finance directly. However, through our online retail partner Freewheel, you are able spread the cost of your new bike via a finance scheme. For more information please see the Freewheel finance page here.

Why am I seeing a message saying my browser is not supported?

You may be seeing a message at the top of the website saying your browser is not supported, which means your browser is likely out of date and you need to update it. browser compatibility is as follows:
• Microsoft Edge, latest–1
• Firefox latest, latest–1 (any operating system)
• Chrome latest, latest–1 (any operating system)
• Safari latest, latest–1 (Mac OS only)
• Safari Mobile for iPad 2, iPad Mini, iPad with Retina Display (iOS 12 or later)
• Safari Mobile for iPhone 6 or later; iOS 12 or later
• Chrome for mobile latest–1 (Android 4 or later)

latest–1 means one major version earlier than the latest released version.

I am having general problems accessing your website

If you have general problems, we recommend that you make sure you have the latest updates and patches for your web browser and operating system.

If you are still having problems using our site, please contact us.

To help us look into your problem, please try to include as many of the following details as possible:
• Your Operating System (e.g. Windows 10, Mac OS 10.15,)
• Internet Browser (Microsoft Edge, Firefox, Google Chrome, Safari)
• What URL you were trying to access
• What time the problem occurred