Frequently Asked Questions

Useful Links

Genesis Stockists - http://www.genesisbikes.co.uk/stockists
Genesis Bikes - http://www.genesisbikes.co.uk/bikes
Madison Genesis race team - http://www.madisongenesis.co.uk/

Bike Availability

All Genesis bikes are available to order through your local Genesis dealer. Please check with them for stock availability.

Bike Sizing, Geometry and Weight Query

Genesis geometries and weights are listed underneath each bike and frameset on our site. The best guide to finding the right size Genesis bike for you is to visit your local Genesis dealer and try a few out.

Mud Guards and Racks

Unfortunately we can’t specify if certain brands of mudguards/racks will be compatible on your Genesis bike. Your best option will be to talk to your local dealer or ask the mudguard/rack manufacturer. We did do a blog post regarding Genesis Cross bikes and rack/guard compatibility a while ago which can be found here: http://www.genesisbikes.co.uk/blog/25/01/12/mudguards-tyres-for-your-genesis-cross-bike

Touch up/detail Paint

We unfortunately do not stock replacement paints for your Genesis bike. We would recommend heading down to your local car parts shop for the best colour match (they usually have the widest range). In most cases we will be able to supply the paint code for the paint shop to get the closest match.

Genesis bikes from Walmart (US)

We are not the same Genesis as the brand of bikes which are available to buy through Walmart in the US. If you need to contact them, their website is www.genbikes.com

Bike Registration

Due to multiple large online bike registration services we have taken our registration page down. We recommend noting down your frame number (located on the underside of the Bottom Bracket) or using one of the services as mentioned above.

Warranty Query

Any part or frame failure that you would like to have inspected as a warranty case should be first dealt with by your local (and preferably your original) Genesis dealer. If there is a case then the aforementioned will be sent to us for further inspection and outcome. All Genesis frames have a limited lifetime warranty.

Madison Genesis Team Kit and Accessories

Visit the Madison Genesis website to find all Madison Genesis kit and accessories to buy.

International Orders

Check the Genesis stockist page to see if there is a Genesis dealer in your country. If not then we have several dealers whom operate online and will ship overseas.

Custom Paint/Build

We do not offer a custom paint or build service. We do offer framesets if you are looking to build a truly unique Genesis bike.

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