Contact Genesis

If you have a question about our bikes that your local dealer can't answer, just let us know. We'll do our best to get back to you as soon as possible.

Genesis bikes are currently seeking international retailers and distributors. If you are interested in selling Genesis Bikes, please contact us using this form.

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Sizing Advice

For sizing advice, we strongly recommend a visit to your local dealer. It's not easy to offer good advice on how a bike will fit remotely and a shop's experience here is invaluable; however we're able to offer information on aspects of our bike's design and layout that may help.

Stock Enquiry

If your enquiry is stock related, please check with your local dealer first as they may have stock of bikes that we no longer do and they too have the facility to check our stock levels 24/7. We have no real way of saying who has stock of what at any given time.

Warranty Request

If it's a warranty or service related inquiry, the first point of call is the retailer from whom you purchased the bike - if there is any issue they can't resolve they will get in contact with us directly.

Genesis cannot process warranty claims directly with you, but if there is something we need to know about do get in touch.

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Genesis Catalogue

As well as info on our full bike range there are interesting stories to keep you interested and give you an insight into our brand.